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[HELP] problem loading any mkv file - Printable Version

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+--- Thread: [HELP] problem loading any mkv file (/thread-3254.html)

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problem loading any mkv file - weyb06 - 06.06.2023

Hello,

since a few weeks (I didin't use Hybrid since a long time), I try to encode 20GB (big) H264 files in H265 files to reduce their size, but I can't do anything : when loading, I have a popup saying "filteringModel get-> found no field 'vsCustomFieldMatch'", and when I click on it, I have an other one, and an other, etc etc.

I have the 2023.03.17  version

I created a HybridDebugOutput.zip file as requested, containing also a sample (4 sec) of the last movie I tried to encode --> I sent it to you via email

regards

EDIT : I can't email you the file, your mailbox seems full :-(
--> how do i post it here please ? I don't see any button to attach a file :-(
regrds

RE: problem loading any mkv file - Selur - 06.06.2023

I asked for a debug output not a sample and no flooding of my board email,...
[Image: grafik.png]

RE: problem loading any mkv file - weyb06 - 06.06.2023

Hello,

sorry my outlook must have done smthg wrong !
I don't know what happened & what to do to prevent that :-(

in the zip file there are 2 files :
- the debug.txt
- the sample

no ?

RE: problem loading any mkv file - Selur - 06.06.2023

I got 73 emails,...
mkv file loads fine hre.
The debug output only contains the info that you loaded:
C:\Users\lesdoudouz\AppData\Roaming\hybrid\profiles\global\NVEnc_10Mbps_movies.xml
nothing more.
Your profile probably didn't include the debug output beeing enabled, so by loading it, you disabled the debug output.

Cu Selur

RE: problem loading any mkv file - weyb06 - 06.06.2023

ideed...

so I sent the .txt file only via email

regards

RE: problem loading any mkv file - Selur - 06.06.2023

I see a log of popup complaining about stuff (try resetting your defaults), but other that it looks like the mkv is loaded correctly.

Cu Selur

Ps.: I'll also compile a new dev version and will send you a link to it in ~30min.

RE: problem loading any mkv file - Selur - 06.06.2023

Send you a link to a new dev version.

Cu Selur

RE: problem loading any mkv file - weyb06 - 07.06.2023

Hi,

i uninstalled the previous vertsion, kept the settings, installed the dev version : I have the same problem :-(
I precise that I have to launch the task manager to be able to delete Hybrid, otherwise it keeps posting the error windows

I tried with an other profile & its doing the same

So I tried without loading any profile - and it seems to be ok !
here is what is written in the Hybrid main window :
 "Analyzing video streams...
  Analyzing video stream (0).
starting auto routines for source number: 1
No input color matrix found, guessing by format and resolution,..
  selecting 'bt709' since width*height and TV scale > 720*576.
-> Assuming color matrix to be: bt709
 -> finished auto routines for source number: 1
Input is completely analysed,...
No input color matrix found, guessing by format and resolution,..
  selecting 'bt709' since width*height and TV scale > 720*576.
-> Assuming color matrix to be: bt709"

So I suppose  there's a problem with my "old" profiles, no ?
I'll try to create them again, & will keep you aware of the result

regards

RE: problem loading any mkv file - Selur - 07.06.2023

Yes, from time to time the changes in Hybrid break old profiles. Smile
It might work, if you:
a. load your profile, check the settings
b. save your profile
c. restart Hybrid and then use the newly saved profile.

Cu Selur

Ps.: also, please refrain from posting parts of a log which starts with:
Quote:This log is only intended for user information.
It should not be part of a bug/problem report!!
unless you want me to ignore you, since I take it as an offense.
Only a debug output is helpful, other logs do not contain useful data and are just a hinderance to me.

RE: problem loading any mkv file - humanoid86 - 08.06.2023

if the video or audio codec has an error - usually I change the container or take out the video or audio from the file