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[HELP] 'Can't use mkvmerge without knowing it's version!' error when adding a job to queue
#1
Hi Selur,

I'm a log time Linux Hybrid user.
In the past I had problems with old Debian ffmpeg versions.
Now I'm on Arch, so old versions are not a problem anymore. Big Grin

I recently downloaded Linux64bit Qt 5.9.5 version, the Hybrid 2020.10.11.1 version.
This is the first time I'm using it.
I successfully loaded a blu-ray, adjusted all settings in video (to encode a x264), audio (passthrough), subtitles, chapters, mkv tags, folder destination and mkv file name.
When I click to add a job to the queue Hybrid shows this message:

Quote:Can't use mkvmerge without knowing it's version!

And no job is added.

I verified under 'Config > Tools' that path to mkvmerge is correct, and when I click in 'Tool Versions' it shows mkvmerge under known versions.
I clicked in 'Clear all cached tool infos' and restarted, with no effect.

I don't have a complete debug, this is the part of the debug when I click in add a job:


2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Add job to queue,...
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: checkAndCreateJobs for '/home/Karate/BDMV/PLAYLIST'.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Setting tools for models,..
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored ffmpeg_32 dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored mplayer_32 dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored mencoder_32 dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for mp4fpsmod atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored avsInfo dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored avsViewer dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored avs2yuv dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored avsInfo64 dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored avsViewer64 dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored avs2yuv64 dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for dcaenc atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for opusenc atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for fdkaac atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for FLVExtractCL atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for telxcc atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for DivX265 atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored NVEnc dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for SVT-AV1 atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for Xvid atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> there's no path specified for kvazaar atm.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored vsViewer dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Ignored vspipe dues to ignoreList
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Setting tools (JobManager):
DGIndex ->
DivX265 ->
FLVExtractCL ->
FrameCounter -> /home/Hybrid/FrameCounter
MP4Box -> /usr/bin/MP4Box
MediaInfo -> /usr/bin/mediainfo
NVEnc ->
SVT-AV1 ->
SVT-HEVC -> /usr/bin/SvtHevcEncApp
Xvid ->
aften -> /usr/bin/aften
aomenc -> /usr/bin/aomenc
avs2yuv ->
avs2yuv64 ->
avsInfo ->
avsInfo64 ->
avsViewer ->
avsViewer64 ->
bdsup2sub++ -> /usr/bin/bdsup2subpp
dcaenc ->
delaycut -> /usr/bin/delaycut
faac -> /usr/bin/faac
fdkaac ->
ffmpeg -> /usr/bin/ffmpeg
ffmpeg_32 ->
flac -> /usr/bin/flac
kvazaar ->
lame -> /usr/bin/lame
lsdvd -> /usr/bin/lsdvd
mencoder -> /usr/bin/mencoder
mencoder_32 ->
mkvextract -> /usr/bin/mkvextract
mkvinfo -> /usr/bin/mkvinfo
mkvmerge -> /usr/bin/mkvmerge
mp4fpsmod ->
mplayer -> /usr/bin/mplayer
mplayer_32 ->
neroAacEnc -> /usr/bin/neroAacEnc
oggenc -> /usr/bin/oggenc
opusenc ->
rav1e -> /usr/bin/rav1e
sox -> /usr/bin/sox
telxcc ->
tools_lsdvd -> /usr/bin/lsdvd
tsMuxeR -> /usr/bin/tsmuxer
vpxenc -> /usr/bin/vpxenc
vsViewer ->
vspipe ->
wine -> /usr/bin/wine
x264 -> /usr/bin/x264
x265 -> /usr/bin/x265
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: outputDir: /home/MKV
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: current VTS:
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: enableGui 0 + -1 = -1
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: getVideoModelBy: x264
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Do job checks,..
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  input: /home/Karate/PLAYLIST
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  videoOutput: /home/MKV/Karate.mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  currentVideoHandling: x264
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  currentAudioHandling: custom
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  currentVideoStream->getInput(): /home/Karate/BDMV/PLAYLIST/00001.mpls
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  avisynthAvailable: false
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  avisynthSubTilePresent: false
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  tsMuxerCantBeUsed: false
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  mkvtoolnixFromRovi: false
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: checking dirs,...
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: videoOutputPath: /home/MKV
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: currentDir: /home/Hybrid
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: dirs are fine,...
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: checkUNC for /home/Karate.mkv and custom
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: getOutputContainer of: /home/MKV/Karate.mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> container: mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: checkAudioSettings,..
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: getOutputContainer of: /home/MKV/Karate.mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> container: mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Checking audio format ac3 with container: mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: mkvextractVersion: 0
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Checking audio format ac3 with container: mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: mkvextractVersion: 0
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Checking audio format ac3 with container: mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: mkvextractVersion: 0
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: bdsup2subExists: true
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: checking subtitle settings,...
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:   notMp4Compatible: false
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:   notMp4Compatible: false
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: subtitles look okay.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Checking video settings,..
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: There's no Codec in mpls_e6e3e95a5f299ef84912d3970edbe77d_48271
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  enforceFFmpeg: false
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Checking frame rate restrictions,..
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  Blu-ray: false
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  ignore hardware restriction: true
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  unrestricted: true
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: -> nothing to check,..
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: video settings look okay.
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: checking tool versions for /home/Karate/BDMV/PLAYLIST -> /home/MKV/Karate.mkv
2020.12.09 - 09:34:50_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Can't use mkvmerge without knowing it's version!
2020.12.09 - 09:34:52_Manjaro Linux (64bit)_2020.10.11.1 - level 9:  -> did not pass checkToolVersions
2020.12.09 - 09:34:52_Manjaro Linux (64bit)_2020.10.11.1 - level 9: Finished checking jobs -> jobs valid: false
2020.12.09 - 09:34:52_Manjaro Linux (64bit)_2020.10.11.1 - level 9: enableGui -1 + 1 = 0

Please let me know if you need further information.

I saw that a Mac user reported a similar problem some time ago that you said it would be fixed in current version.

Thank you for your support!Please, read the 'Infos needed to fix&reproduce bugs,..'-sticky before you post about a problem.

Please, read the 'Infos needed to fix&reproduce bugs,..'-sticky before you post about a problem.
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Messages In This Thread
'Can't use mkvmerge without knowing it's version!' error when adding a job to queue - by digitall.h - 09.12.2020, 11:56

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